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Refund Request
High School Orders Must Be Placed Before December 20th (or one week after main orders placed in-school)
Orders Placed After December 20th Do Not Qualify for a Refund
Late or Special Orders Do Not Qualify for a Refund
Refund Policy
Our refund policy is in effect for unforeseen circumstances that kept the graduate from participating in commencement. The right of cancellation and change of order policy is 72 Hours (3 working days) from the time of purchase. Please review your order form for accuracy, notify us of any changes within 72 hours of ordering. We will review all requests for refunds and will consider all circumstances. Refundable orders must be placed at school sponsored Grad Fair. Late, rushed or last minute orders are not refundable. No refunds on late fees and shipping and handling.
You can receive a refund on certain senior graduation items. All items that are subject to a refund must be in our office in 100% new condition and original packaging prior to graduation to be eligible.
***SALES ARE FINAL FOR THE FOLLOWING***All custom and/or personalized orders are non-returnable, non-exchangeable, and non-refundable. Customers who wish to cancel these items, such as namecards must do so within 24 hours of their transaction.
***UNDELIVERABLE MERCHANDISE***Undelivered merchandise will be held in our office for a maximum period of 14 days past graduation and MUST be picked up in our office during that time frame. Unclaimed merchandise, including caps and gowns, will not be eligible for a refund. Herff Jones resumes no responsibility for orders shipped to an incomplete or incorrect shipping address provided by the customer. Any additional shipping charges for such orders will be the responsibility of the customer and will be charged to the credit card used on the order. If an order is refused, shipping and handling charges are not refundable.
June 1st Deadline for Request!
Mail the Following to our Herff Jones Regional Order Processing Center by June 1st:
* Send a letter of explanation of why you need to return products for credit (required)
* Send a copy of your receipt (required)
* All items being considered for a refund must be returned at the Same Time
* Send a photo copy of your returned check, front and back (required if paid with check)
* Return all unused and unopened merchandise to the Herff Jones Regional Order Processing Center
* In your letter make sure we have your current address, phone number, cell phone, and e-mail address and who to make the check out to.
* Customer must secure all products at school deliveries and then return products for refund; zero balances are generally left at school. Zero balances for refunds must be picked up by customer and returned to Herff Jones for refund consideration
If items are missing from the above, a refund cannot be processed!
Items Not Returnable:
*Items ordered after December 20th
*Late Order or Special Requested Items
*Open Bags or Boxes
*Used Items
*Tassel Package Items
*Pre-delivered Items (Items given at Grad Fair, Clothing Tassels, Etc.)
*Caps & Gowns must be returned in the Un-opened container or original bag (no exceptions)
*Personalized Items with your name or grad date are not returnable
*Shipping and Handling is not refundable
*A restocking fee of not more than 50% is applied to all returned useable items (covers cost of inventory handling and return shipping to the factories across America)
When Might I Receive the Refund if eligible?
*Inventory Begins June 15th and Ends July 15th
*We will review all requests by July 31st
*Checks will be sent no later than August 15th
Herff Jones Return of Merchandise Mailing Information:
ALL PRODUCTS MUST BE SECURED AT SCHOOL DELIVERY DATES BY CUSTOMER & RETURNED TO HERFF JONES
Herff Jones Regional Order Processing Center
Attention: Mrs. Knapp, Office Manager Returns
966 East Lincoln Road
Idaho Falls, Idaho 83401
Questions? E-mail: mailto:jknappherffjones@msn.com
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