How long will it take for my ring to arrive once I have ordered it?
Most rings take 8-12 weeks to manufacture. When the rings for your school arrive in our office, we set up a delivery event where you can pick up your ring at your school.

What if I miss the delivery event?
You may pick up your ring in our office, or we can mail it to you for an additional shipping charge.

What if I lose my ring or it is stolen?
The CSP program covers ring loss for six years from the date of purchase starting June 30, 2006. Before that date, rings were covered for four years. Go the the "Rings" tab on the home page for CSP information.

What is the CSP program?
The Customer Satisfaction Program is an insurance policy per se. The customer pays the premium (the amount depends on the metal quality of the ring) and Herff Jones will manufacture a new ring from the original order form. You may submit your request online. Go to the "Rings" tab on the home page for CSP information.

How do I pay for my ring?
A customer must put down a minimum $50 deposit when placing an order. The customer then may make payments (for up to 11 months) until the ring is paid for. ( We only keep rings in the office for one year after ordering.) Those payments may be made on-line to HJGrad.com or money orders sent in the mail to the regional processing office at Herff Jones 966 East Lincoln Road Idaho Falls, Idaho 83401

How often do I need to make payments?
It is recommended that you make at least monthly payments to ensure the ring is paid for in a timely manner.

What if my ring doesn't fit? How do I get it resized?
You may send the ring (suggested -insured mail) to our regional processing office. It will be sent to the company to be resized and then sent back to your home.

May I order my ring on-line?
Yes, go to the website: ringdesignonline.com to place your order.